Shipping & Returns
With customers all around the world, we send our products everywhere.
All orders are dispatched from Singapore within 2 working days, but international orders may take anywhere from about 3 days to 18 working days to arrive.
International orders are shipped out via UPS Express and local orders (Singapore) are mailed using AM mail for next day delivery to your mailbox.
Tariffs, Taxes and Duties
Orders shipped outside of Singapore (Asia) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kisetsu has no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate of 3-18 working days.
We offer full refunds within a 30 day period. Exchanges and replacements may be requested should there be any issues with the shipped product. Any costs incurred during the return will not be covered by Kisetsu.
We value our supporters’ happiness and strive to make sure you smile with our timely deliveries, quality products and customer service – your satisfaction is our priority.
If you need help from us, you can contact us here.