Shipping & Returns

Shipping Info

Free International Shipping (UP TO USD25 Covered)*

We offer free international shipping of up to USD25 on all orders that are USD50 and above. If your location's shipping cost is more than USD25, you will be charged the difference accordingly.

General

We send our products all over the world

All orders are dispatched from Singapore within 3-5 working days, but international orders may take anywhere from about 3 days to 30 working days to arrive, depending on the shipping order that you choose.

*All shipping ETAs are displayed at checkout

Tariffs, Taxes and Duties

Orders shipped outside of Singapore (Asia) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kisetsu has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate of 3-30 working days. 

Return & Exchange Policy

We offer exchanges within a 30 day period. Exchanges and replacements may be requested should there be any issues with the shipped product. Any costs incurred during the return will not be covered by Kisetsu. Do note that we have to receive your return shipment before we can proceed with a replacement, so do ensure your parcel reaches us!

*Should you wish to ship your product back to us for exchange, you may choose any courier of your choice

Satisfaction Guaranteed

Because we want you to be 100% satisfied with your purchase, you can return any unused KISETSU product within 14 days of receipt.